Give every request an owner
Define who sees each service category first and what happens next. A clear owner prevents requests from becoming invisible between reception and service teams.
Use simple status language
Keep statuses understandable: new, in progress, assigned, and completed. The purpose is not reporting theatre; it is giving the next person enough context to act.
Plan for the moments that repeat
Review the requests your team handles most often. Clear service windows, handoff notes, and room details reduce the need for back-and-forth while keeping service personal.